Frequently Asked Questions
How can we help you?
The Localiza rent a car FAQs section is an useful source for you to find out answers for questions about our service.
Rental Extension
In this case, you don’t need to extend your contract. If you need to return the vehicle later, we’ll only charge for the extra hours.
Reminder: the extra hour charge is capped at 5 hours! After that, we’ll charge the rate for an additional day.
We accept credit cards and Pix for payments made through the following channels:
- Customer Portal;
- Our Customer Assistance via WhatsApp at the following number: 0800 979 2020
If you prefer, you can also visit a Localiza branch and pay with your debit or credit card.
Reminder: If you encounter any errors or issues during the extension process, your access might have expired. In such cases, please try creating a new access
At the moment, no. To add more days to your contract, you need to make the payment through our digital channels (website or app).
Currently, no. The rental rate is only valid for the period of your reservation. Therefore, when you extend the duration of your contract, the daily rate may change.
Currently, no. When you extend your contract, all conditions set at the time of vehicle pickup (such as protections, additional drivers, child seats, etc.) remain the same.
Therefore, if you wish to change any conditions, you must return the vehicle and place a new reservation.
It’s very important to let us know as soon as possible about how long you intend to keep the car! This way, we can avoid any inconveniences, such as the vehicle being blocked.
If you haven’t extended your contract yet, access the Localiza app, Customer Portal, or our WhatsApp and extend it now.
It’s important to remember that the rental day lasts 24 hours! So, if you exceed the originally chosen period when returning the car, we charge for extra hours.
Additionally, if you keep the car for more than 30 days and use the Payment Tag in parking lots or tolls, the charges will be applied at the end of the monthly period.
For your safety, the access for extending your contract is only valid for about 24 hours. After this period, you need to restart the process.
When you pick up the vehicle, if you specified a return date of 30 days or less, it means you opted for a daily rental. A daily rental contract can only be extended for up to 30 days.
Therefore, if you want to switch to a monthly rental, we suggest visiting the nearest branch to close your current contract and open a new one.
If you want to learn more about monthly rentals, just visit the following link: Monthly Flex Rental.
No need! The Monthly Flex Rental is automatically renewed.
in the Localiza app, Customer Portal, or contact our Customer Service at the following number: 0800 979 2020.