Frequently Asked Questions

How can we help you?

The Localiza rent a car FAQs section is an useful source for you to find out answers for questions about our service.

Monthly Rental

Localiza’s Monthly Rental is a product for individual customers looking for a rental with a minimum period of 30 days. The rental includes special rates, regular vehicle maintenance, 24-hour emergency assistance, and a replacement car in case of maintenance.

In other words: you always have a new car, without the costs and worries of registration, licensing, IPVA, and depreciation!

The prerequisites for renting under the monthly plan are:

  • Minimum age of 18, with the inclusion of the Young Driver add-on for drivers up to 20 years old;
  • Valid driver’s license (provisional or permanent), extendable to additional drivers;
  • Own credit card to pay the Pre-Authorization of R$1.00 and the security deposit.

The Security Deposit is an amount equal to one monthly payment, which must be paid when picking up the car and can be used to cover the last monthly rental payment.

Payment is made upfront and automatically charged to the registered credit card. If the charge cannot be processed on the card, we will generate a boleto (payment slip) on the 30th day, with a due date of 2 business days. It may take up to an additional 2 business days for the bank to recognize the boleto payment and for it to be processed by Localiza.

To issue a boleto or access your invoices, go to the Customer Portal and navigate to the “Debits” menu.

No need! The Monthly Flex Rental is automatically renewed.

Yes. However, if the return happens before the first 30 days of rental, the rental rate will be adjusted based on the number of days used, which could be daily, weekly, or biweekly. Check the rate at the nearest branch!

We offer 5 monthly mileage packages: 1000, 2000, 3000, 4000, or 5000 km. If you exceed your chosen package’s limit, we’ll charge for the extra kilometers based on the current rate. Mileage is assessed at the end of your rental when the vehicle goes in for maintenance.

You can check the extra mileage charges anytime in your printed contract, which you received when you picked up the car.

No. To change your mileage package, visit one of our branches. You’ll need to close your current contract and open a new one with your desired monthly mileage package.

Just follow these steps:

  1. Log in to your account on our website or app;
  2. Click on the “Debits” menu;
  3. That’s it! Easy, right?