Localiza | Rent a Car Brazil

In case of lost or misplaced keys, please contact our Customer Service Center at the following number: 0800 979 2020

In these situations, we charge for towing and a key replacement fee.

No need to worry! There are no costs associated with the document, as we provide a copy and the Vehicle Registration and Licensing Certificate (CRLV) in digital format.

The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Decide on the best way to pay for the vehicle damages.

Reminder: It is the third party’s responsibility to contact Localiza to start the compensation process. The third party should have the license plate number of the Localiza vehicle responsible for the accident. They can call our Third-Party Service Center at 0800 728 2758 or 4000 1458, Monday to Friday, from 8 AM to 6 PM.

It’s important that you pay the Third-Party Indemnity Co-payment and the cost of damages to the Localiza vehicle. You can make the payment at the service desk.

The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Decide on the best way to pay for the vehicle damages.

Reminder: It is important that you, as a Localiza customer, pay for the damages to the vehicle even if you are not at fault for the accident. This is because, contractually, the Localiza vehicle is in your possession. You can make the payment at the service desk.

It depends. When an accident involves victims, the contract must be terminated, and a new reservation is required to pick up another car.

However, if the accident does not involve victims, you can simply go to the branch to pick up another car (after paying for the damages).

No. The replacement can only be done when the customer appointed in the contract or a duly registered Additional Driver is at the branch.

However, if your contract is for a public agency, the replacement can be done by any employee of the agency.

In case of a mechanical breakdown, contact our 24-hour Emergency Customer Service Center at the following number: 0800 979 2020

Reminder: Forcing the vehicle to operate in case of a breakdown or sudden stop can cause irreversible damage, which constitutes misuse. In such cases, we may charge the full cost of the damages.

In case of a mechanical breakdown, contact our 24-hour Emergency Customer Service Center at the following number: 0800 979 2020

During this call, we will perform tests on the clutch, brakes, and battery to determine if the vehicle needs towing.

Yes. In cases of replacement/return where the tank is not full, we charge the proportional value for the fuel.

The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Make the co-payment for Theft or Robbery of the vehicle.

Yes. In cases of a recovered vehicle, we only charge you for the value of the damages identified in the recovery of the vehicle.