Localiza | Rent a Car Brazil

First, you need to register and create a password to access our digital channels (app and website). Follow these steps:

Through the Localiza app:

1. In “Profile,” select “Not registered yet“;
2. Enter your details and create a password;
3. Log in.

Through the Localiza website:

1. In the top right corner of the homepage, select “Not registered yet“;
2. Enter your details and create a password;
3. Log in.

That’s it! Now, you can log in with these details or link one of your social media accounts (Google or Apple ID) to your account.

This happens when you try to log in, but some information entered is different from what we have on file. For example, you might be trying to access our site with your CPF, but you registered using your passport.

To change, correct, or update your registration, please contact our Customer Service via WhatsApp at the following number: 0800 979 2020

First, we suggest checking if the displayed phone number or email is correct. If it is, double-check your inbox for the message. If it’s not there, please check your spam folder.

However, if you still haven’t received the code, please contact our Customer Service via WhatsApp at the following number: 0800 979 2020

Please wait at least 5 minutes and then try to log in again. If you receive a “Login and/or password invalid” message, we recommend going through the password recovery process to restore your access.

It’s super easy! You can update your information through our app or website. However, if you prefer, you can request the update in person on the day you pick up the car.

If you don’t have a reservation or are experiencing any issues, just contact our Customer Service via WhatsApp at the following number: 0800 979 2020

A social name is the name that transgender and travesti individuals use. It affirms someone’s gender identity and expression, and it is different from their legal name (the one registered at birth).

Yes! To do this, make sure your Localiza profile is updated with your social name. Also, your social name must be stated on your driver’s license (CNH) when you pick up the car, okay?

To reserve and pick up the vehicle, your social name must already be on your driver’s license (CNH).

To update your profile, you can present any official photo ID that already includes your social name.