|
Requirements
Easy Payment
Reservations
24-7 Customer Service
Localiza Protection
Coverages
Additional Authorized Drivers
Refueling Policy
Special Situations
Car Return
Airport Assistance
GPS Navigation Rental
Baby Chair Rental
Localiza Chauffer Driver
Requirements
- The minimum rental age is 21 years old;
- Renters must present a valid driver's license held for at least two years;
- Credit Card and passport are required.
Easy Payment
If you hold an American Express, Visa, Mastercard or Diners credit card issued
in Brazil , your rentals may be divided in up to ten monthly installments
with no interests.
Reservations
Localiza guarantees reservations for up to one hour after the pre-arranged pick-up
time provided this delay is within the location’s business hours.
In case there are no vehicles in the category reserved available at pick-up time,
one from a higher category will be granted at the same rate (free upgrade).
If you are going to pick up the car at an airport location, please inform the name of
the air company, the flight number and the time of arrival. In case of flight delays,
Localiza will guarantee the car for you until your arrival.
24-7 Customer
Service
You can count on a well-prepared team to provide speedy answers to your questions
and listen to your suggestions at any time, day or night, before, during and after
your rental. Just call us at 0800 979 2020 or send a message to
falefacil@localiza.com .
Localiza Protection
For your comfort, safety and tranquility, Localiza offers several liability coverages
for the car rented as well as for personal injuries and/or material damage caused
to third parties. All you have to do is choose Localiza Protection
at the moment of the rental.
Coverages:
Rented Car Protection (Collision and Damage Waiver): coverage against
theft, robbery, fire and collision, or other damage to the car or accessories. Regardless
of fault, the client is subject to the specified deductible.
Extended Protection (Third-Party Liability): coverage for personal
injuries and/or material damage caused to third parties with mandatory deductible.
Protection to Additional Authorized Drivers: by choosing protection
to additional authorized drivers, all coverages contracted will be extensive to
drivers previously authorized in the rental contract.
In case of any accident, and in order to claim the protections contracted, a police
report must be provided as well as the occurrence report form that must be filled
out at any Localiza’s location.
Additional
Authorized Drivers
The car rented may be driven by any drivers previously authorized in the rental
agreement. Such drivers must comply with all the requirements from the main driver,
i.e., be over 21 years old and have held a valid driver's license for at least two
years.
Each additional driver will be subject to a daily fee which will allow for the automatic
extension of the coverages contracted. Such fee will be according to the valid rates
at the time of the rental.
Refueling Policy
For your comfort, Localiza will deliver the car with a full tank and you can return
it as you wish.
In case the renter does not return the vehicle with a full tank of gas, s/he will
be required to pay a fuel charge based on a reading of the gauge by eights and a
price table which is available at any Localiza location.
Special
Situations
Theft or Robbery
In case of theft or robbery during the rental period report it immediately to Localiza
and to the local authorities .
You must present the police report no later than 48 hours after the occurrence and
fill the occurrence form at a Localiza location.
In case of theft, the keys and documents of the car must be returned. In both cases
of theft or robbery, a full tank of fuel will be charged from the rented on the
basis of the Localiza’s price table which is available at any Localiza location.
Accidents
In case you get involved in an accident, report it immediately to Localiza and present
the police report within 48 hours from the time of the occurrence.
The replacement of the car will be done with no cost in case of any electrical or
mechanic failures derived from regular use. Localiza will not replace the rented
vehicle in case of theft, robbery, fire, collision, misappropriation, seizure by
the authorities, loss, theft or robbery of keys or documents, or failure due to
inadequate use of the car.
Traffic Offenses
In view of possible traffic offenses, Localiza files a photocopy of the
driver’s license as well as copies of the driver’s licenses of all the additional
authorized drivers.
Any traffic fines issued to the rented car during the rental period will be charged
to the renter. Localiza will pay the fine on behalf of the renter, report his/her
name to the authorities, and charge him/her the amount paid plus a 10% surcharge
to cover administrative costs.
For your convenience, such charge will be made to the same credit card utilized
to pay for the rental, making use of the signature filed or by an invoice (in case
of Brazilian customers).
Caution with the car
Inadequate use of the vehicle may cause the loss of the protection plan contracted.
At the beach, avoid putting the car in contact with the sand or sea water. Besides
not being proper terrain for driving, such environments may cause serious damage
to the car.
For your own safety, never carry explosives, never overload the car, and never participate
in rallies, races or competitions. Such behaviors will result in the loss of the
contracted protection.
The vehicle is delivered clean and should be returned in the same condition. In
case the vehicle is returned excessively dirty or in other abnormal conditions concerning
care, Localiza will charge an additional cleaning fee, according to the conditions
stated in the Localiza Rental Contract and according to Localiza’s current table
of prices.
Whenever you go out with the vehicle, check if you are carrying your personal documents
and those of the car. In case of loss of the car documents or keys, a fee will be
charged to cover their replacement.
Be attentive to the information provided by our attendants about the theft alarm
installed in our vehicles.
Car Return
The vehicle rented may be returned in any Localiza location.
In case the car is returned in a location different from that where it has been
picked up, a return fee will be charged. The amount varies according with the country
in which the rental takes place.
Crossing country borders with the rented car is not allowed.
The vehicles picked up at and returned to downtown locations will be subjected to
a 5% service fee over the amount contracted. For the cars picked up at or returned
to airport locations, the fee will be 10% over the amount contracted.
Returns at date and time different from those pre-arranged in contract.
To return the car at a date or time different from those pre-arranged in
contract, ask for authorization from the location where you rented the vehicle prior
to the return date. Business hours may vary from location to location. Make sure
you learn about the business hours of the location where you will return the car.
Remember that a daily period has 24 hours with up to one-hour grace period for return.
After the 25th hour, 1/5 of the diary rate will be charged per extra hour including
the grace period, and one extra diary of the protection contracted.
Airport Assistance
For your convenience and to speed your leisure or business trips, Localiza is present
at the arrival areas of the main airports in Brazil and Latin America.
When you make your reservation, inform the name of the air company, the flight number
and the time of arrival. In case of flight delays, Localiza will guarantee the car
for you until your arrival.
At some airports, Localiza offers a Shuttle Service for your best conveniece. If
you are returning a vehicle at one of these airports, inform us in advance of the
return location.
The information provided here is also in the Localiza Rental Contract. Read it carefully
when you rent a car.
GPS Navigation Rental
Localiza offers GPS Navigation rental, for your safety and comfort.
GPS will indicate you the right way and shortest distance to go. You can find it available in the following cities:
- AMERICANA
- ARARAQUARA
- ATIBAIA
- BALNEARIO CAMBORIU
- BARRETOS
- BARUERI
- BAURU
- BAYEUX
- BELO HORIZONTE
- BRASILIA
- CAMPINAS
- CARAGUATATUBA
- CATANDUVA
- CAXIAS DO SUL
- CHAPECO
- CONFINS
- CONTAGEM
- COTIA
- CRICIUMA
- CURITIBA
- DIADEMA
- DUQUE DE CAXIAS
- EDUARDO GOMES
- FLORIANOPOLIS
- FORQUILHINHA
- FORTALEZA
- FOZ DO IGUACU
- FRANCA
- GUARULHOS
- HORTOLANDIA
- INDAIATUBA
- ITAJAI
- JOAO PESSOA
- JOINVILLE
- JUNDIAI
- MARINGA
- MAUA
- NATAL
- NAVEGANTES
- NITEROI
- NOVA FRIBURGO
- NOVA IGUACU
- OSASCO
- PARANAGUA
- PASSO FUNDO
- PIRACICABA
- PONTA GROSSA
- PORTO ALEGRE
- POUSO ALEGRE
- RECIFE
- RESENDE
- RIBEIRAO PIRES
- RIBEIRAO PRETO
- RIO DE JANEIRO
- SANTO ANDRE
- SANTOS
- SAO BERNARDO DO CAMPO
- SAO CAETANO DO SUL
- SAO JOAO DEL REI
- SAO JOSE DO RIO PRETO
- SAO JOSE DOS CAMPOS
- SAO JOSE DOS PINHAIS
- SAO PAULO
- SERTAOZINHO
- SOROCABA
- TABOAO DA SERRA
- TAGUATINGA
- TUBARAO
- UBATUBA
- UBERABA
- UBERLANDIA
- URUGUAIANA
- VOLTA REDONDA
If you need further information please call our Toll Free: 0800 979 2000
Baby Chair Rental
Localiza offers baby chair rental for your safety and comfort.
If you need further information and for reservations please call our Toll Free: 0800 979 2000
Localiza Chauffer Driver
Localiza offers chauffer driven cars rental, for your convenience. If you decide for this differential, you can guarantee comfort being conducted by
experienced and high qualified professionals. If needed, we have bilingual professionals.
If you need further information, please call our Toll Free: 0800 979 2000
|